Contact & Support
A real person reads every message. We reply within 24 hours on working days.
Email us
support@getsmileshine.com
Orders, returns, tracking and product questions.
Opening hours
Monday to Friday, 9am–5pm (UK time)
Messages outside these hours are answered the next working day.
Before you write
- Where is my order? Dispatch takes 1–2 working days and you'll get a tracking email. Full timings are in the Shipping Policy.
- I'd like to return it. Email us with your order number — see the Return & Refund Policy.
- Something is faulty. Send a short photo or video and we'll replace or refund it.
Please include your order number — it starts with a # and is in your confirmation email.