Return & Refund Policy

You have 30 days from the date your order is delivered to request a refund. The guarantee covers the full price you paid for the product. To qualify, the item must be returned with all parts included in the kit (handle, dock, cable, case and brush heads). Because this is an oral hygiene product, used brush heads do not need to be returned and are not refunded separately.

Separately from our guarantee, UK and EU consumers may cancel an online order within 14 days of delivery for any reason and return the goods within 14 days of telling us. Goods should be in a condition that allows resale where possible; we may reduce a refund to reflect handling beyond what is needed to inspect the item.

1. Email support@getsmileshine.com with your order number and the reason for the return.
2. We reply within 24 hours on working days with the return address and instructions.
3. Send the item back using a tracked service and keep your proof of postage.

Please do not send anything back before contacting us — unannounced returns can't be matched to an order.

For change-of-mind returns you cover the cost of return postage. If the item is faulty, damaged in transit or not what you ordered, we cover it — we'll send a prepaid label or reimburse the postage you paid.

Once your return arrives and is checked, we approve the refund within 3 working days and issue it to your original payment method. Your bank typically shows the money within 5–10 working days. Original shipping was free, so there is nothing to deduct.

If your device develops a fault, email us with your order number and a short video or photo of the problem. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or refund depending on when the fault appears.

If you contact us before your parcel ships, we'll cancel and refund the order in full straight away.